How it works
STEPS:
Fill in the required personal and financial information.
Scan the medical documents and attach them in the designated field.
Scan the invoice and the fiscal receipt and attach them separately in the field for financial documents. When scanning, make sure that all documents are scanned in full. Every part of each document must be visible and legible. Each submitted document should be scanned as a separate file.
IMPORTANT:
An electronically submitted application that does not comply with the requirements will not be processed.
The insurer reserves the right to request resubmission of the files if they are illegible or if there is a technical issue preventing their processing.
The insurer has the right at any time to require the insured person to provide the original documents (medical and/or financial) related to the claim.
Allowed file formats: PDF and JPG.
When claiming reimbursement for conducted medical tests, the test results must also be provided.
When claiming reimbursement for prescription lenses, photos of the packaging of the purchased lenses must be provided.
When filing claims for individuals under 18 years of age, a “Parental Consent Declaration” must be attached.
When claiming reimbursement for medical devices and consumables under the “Hospital Care” coverage, these must have reference numbers.
When submitting claims for reimbursement of expenses for choosing a doctor/team under the “Hospital Care” coverage, an “Application for Choice of Doctor/Team” signed by the insured person must be provided.
When submitting claims for reimbursement of medication expenses, a medical document indicating the prescription (type and dosage, intake of the medication) or a prescription must be provided. The first case applies when electronic prescriptions are issued.
Claims with numbers containing more than 12 (twelve) digits and including a slash are submitted by hospitals you have visited for medical services provided as a cashless medical services, and the insurer does not owe any payments to the insured person.
The amounts are paid to the hospitals and are deducted from your limits under the respective insurance coverage.
